This is how the personal alarm works when the physical alarm button is pressed

1. The user presses the senior watch's alarm button.

2. SMS + push notification with GPS alarm is sent to the senior's relatives.

3. The senior's relatives are automatically called in a predefined order.

4. Relatives can talk directly to the user (the watch has a built-in speakerphone) and ensure that the user gets help.

5. If no relative answers, the call is connected to Sensorem's alarm center which receives the alarm (open 24/7).

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Sensorem's alarm center answers calls around the clock

1. In the first instance, relatives are called via the built-in speakerphone (two-way communication) and then all relatives receive text messages and push notifications with information that the user has raised the alarm.

2. If the user's relatives cannot answer the alarm, it goes on to Sensorem's alarm center, which answers calls around the clock.

3. If the situation is not urgent, the alarm center tries to get ahold of relatives to transfer the call to them. If the situation is urgent, the call is forwarded to 112.

4. If the call goes on to 112, it is handled according to 112's own routines – just as if the user had called 112 directly. 112 decides what help should be sent, for example an ambulance.

5. If an ambulance is sent out, its own routines determine how the crew gets in to the user if the user cannot open the door – for example, they can call a locksmith or gain entry in another way.

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