Frequently asked questions
Placing an order and cost Expand
Sensorem's safety alarm is completely subscription-based, i.e. no charge is made for the smartwatch itself. The cost per month is from SEK 249 (incl. VAT) and there is no commitment period.
When placing an order, you can choose from the following payment options:
- Autogiro (the cost is automatically deducted from your bank account every month)
- Credit card (the cost is automatically deducted from your bank/credit card every month)
- Invoice 12 months - payment for one year's use in advance and the watch itself is included i.e. you never have to return it. The first invoice will be SEK 3,470 (i.e. 15% discount for paying for one year in advance) and this will be sent via e-mail or by physical post.
If you want the invoice to be sent to the user (instead of the person ordering), just write this under notes when you order.
It's going well either way! When the security alarm arrives, you choose yourself who uses the alarm and set relatives accordingly. If you want the alarm to be sent to a special delivery address that does not go to the customer, you simply enter this in the checkout when you order. Order via Sensorem's website or by calling us on +46 8 46 00 77 00.
Sensorem's service is based on relatives being added to the alarm chain first and the alarm being forwarded to Sensorem's alarm center only if relatives cannot respond. If the situation is urgent, the alarm center passes the call on to SOS Alarm, which can send an ambulance, etc. If the situation is not so urgent that it requires an ambulance, etc., it is up to relatives to help. Many of our customers enter neighbors etc. as relatives, but if the user has no relatives at all, we can come up with a special solution where, for example, the call goes directly to the alarm center, but it is important to underline that this means that the user can then only get help in emergency situations. If you want such a solution, please call Sensorem on +46 8 46 00 77 00 or write this in other information in the checkout when you order.
The personal alarm can be picked up physically from Sensorem's office - please contact us before you come by and we will prepare everything so that it can be picked up quickly. Otherwise, the easiest thing is to order via our webshop, because then the alarm will be delivered within 2-3 days (sent as registered mail so it goes into the mailbox/letter box). There is no commitment period, so it is easy to test the alarm in peace and quiet at home, and if you are not satisfied, you can simply cancel and you have then only paid for the time you used the alarm.
It's going great! If you happen to be near our office, you can test the watch here. As there is no binding time, we recommend ordering the watch home so you can test it in peace. Should you not be satisfied, you can simply cancel and have then only paid for the time you used it. The easiest way to order is via the website or by calling us on +46 8 46 00 77 00.
No, the watch costs nothing. Sensorem offers a pure service that includes the loan of the watch. In the event that you wish to terminate the service, you contact Sensorem in order to receive return instructions.
Yes!
The service has no commitment period so it can be canceled at any time and you only pay for the time you used the service. This also applies if you have paid in advance. If, for example, you have paid for 12 months in advance but terminate after 7 months, you contact Sensorem for return instructions and then you provide your account details for reimbursement and we will return money for unused time.
Yes! You can switch from monthly payment to advance payment and vice versa at any time. You can see payment options here.
The easiest way to do this is by calling Sensorem on +46 8 46 00 77 00, Alternatively you can place an order via the website and write how many alarms you want in "other information" at checkout.
No, everything is included in the price!
No, the service can be canceled at any time. In connection with termination, we ask you to contact Sensorem.
When you have completed your order, a form will automatically open where you fill in the name, e-mail and phone number of the relatives you want to enter as alarm recipients. You enter at least 1 relative and a maximum of 5 relatives and specify the order of priority in which they should be called. You can change this at any time free of charge by contacting Sensorem.
Watch a video that explains the alarm as well as a video that shows how easy it is to get started with the safety alarm when it is delivered.
Yes! The easiest way is to call us on +46 8 46 00 77 00 and we will help you with the order there.
Absolutely, contact us and we will arrange it! We will send a new bracelet and/or new charger immediately, which means that you will normally receive this within three days of ordering.
Watch a video that shows how easy it is to get started with the safety alarm and see what our customers say about us!
At any time, you can change the priority order of relatives or add new relatives etc. free of charge by contacting Sensorem.
Yes! Write that you want this under "notes" when you place an order and we will arrange it at no extra cost.
Technical questions Expand
The safety alarm works worldwide! The safety alarm works everywhere where there is mobile coverage and can be used in places other than the home - such as in the summer cottage!
Yes, Sensorem's safety alarm works everywhere there is mobile coverage! Read more here!
Sensorem has access to all operators in Sweden. If you know that you have particularly good coverage with a specific operator, please let us know when ordering.
No, the SIM card is already in the watch when it is delivered. When the watch arrives, it's ready to go!
Read more under the safety alarm.
In normal use, the battery life is about five days. It takes about three hours to fully charge the watch. When the watch is charging, it is still possible to trigger the alarm.
It takes about 2 hours to fully charge the watch. When the watch is charging, it is still possible to alarm with the watch.
Watch a video explaining the service and read more under the personal alarm.
Absolutely, you can charge the watch at any time ie. you don't have to wait until the battery is completely discharged.
Watch a video explaining the service and read more under the personal alarm.
Yes, Sensorem's service detects that it is an answering machine that answers the alarm call and then connects the alarm call to the next relative in the order of priority (or to Sensorem's alarm center if this is next in the order of priority).
Yes, the watch has a built-in SIM card and can be used everywhere where there is mobile coverage.
If you are going to travel abroad with your alarm, please contact us to activate this service and to receive status about mobile phone coverage at the destination etc.
Yes, the service works worldwide! Relatives download the Sensorem app and the relative's phone number is entered into the service, which also works with foreign phone numbers.
Yes, the app works for both iPhone and Android. It is easily downloaded in the App Store or Google Play Store and login details are sent out to relatives after ordering.
Sensorem's safety alarm have geofence that has been developed to help people suffering from dementia.
In the Sensorem app, relatives can mark areas that are safe for the user to stay in. If the user leaves this area, warning notices are sent to relatives with real-time GPS position. They can call directly to the watch's built-in speakerphone and talk to the user.
Pressing the alarm button Expand
In the event that none of the user's relatives answer, the call is forwarded to Sensorem's alarm center (open 24/7). The alarm center talks to the user (the user talks via the watch's speakerphone) and if the situation is urgent the call is forwarded to 112, which can send out an ambulance.
To trigger the alarm, the user holds down the large physical button on the side of the watch for three seconds. After three seconds, the user will hear that the watch's speakerphone calls relatives.
Watch a video explaining the service and read more under the safety alarm.
If the user presses the alarm button, relatives receive an alarm notification with GPS position in the Sensorem app and are automatically called by the smart watch. In the event that none of the senior's relatives answer, the call is forwarded to Sensorem's alarm center (always open 24/7).
Watch a video that explains the alarm as well as a video that shows how easy it is to get started with the safety alarm when it is delivered.
Yes, the watch has a built-in SIM card. To call the watch, you simply dial the watch's phone number and the user of the watch answers by tapping the watch's display. The phone number is sent with the watch when placing an order.
Anyone can call the watch ie. it is not limited to whether the person is a relative or not.
Eight relatives can be added as alarm receivers and they all get login to the Sensorem app.
Watch a video that explains the alarm as well as a video that shows how easy it is to get started with the safety alarm when it is delivered.
Yes, technically this works. If the home care service is entered as an alarm receiver, the emergency alarm will go to them, but we recommend that this is agreed with the user's home care service first.
Watch a video explaining the service and read more under the personal alarm.
Yes! The alarm button can be pressed just as usual even when the watch is charging.
Watch a video explaining the service and read about how Sensorem's safety alarm is suitable for several types of use, such as personal alarm, GPS tracker for children, watch with geofence (dementia), safety alarm for epilepsy or as burglar alarm for businesses.
Sensorem's safety alarm has geofence that have been developed to help people suffering from dementia.
Relatives can use the Sensorem app to see the user's position in real time on a map. Relatives can mark out a safe area in the Sensorem app, and if the user leaves the safe area, an alarm notification is sent to relatives.
Absolutely! Sensorem's smart watch is ideal as a personal alarm when working alone.
General questions Expand
Yes absolutely, we continuously develop the service to increase security for users and relatives! The service includes functions such as geofences for dementia patients, medication reminders and inactivity alarm!
If the user presses the alarm button, relatives receive an alarm notification with GPS position in the Sensorem app and are automatically called by the smart watch. In the event that none of the senior's relatives answer, the call is connected to Sensorem's alarm center (open 24/7).
Watch a video that explains the alarm chain as well as a video that shows how easy it is to get started with the safety alarm when it is delivered.
Anyone, regardless of age, can order Sensorem's security alarm! You order the service in Sensorem's webshop and you normally receive the smartwatch delivered within three working days.
Absolutely! Sensorem's personal alarm is connected to your relatives instead of home care.
No, Sensorem's service is completely private, so you do not need to submit an application for a safety alarm to the municipality.
You order the service in Sensorem's webshop and have the smartwatch delivered to your home within 3-4 days. When the watch arrives, it is ready to use!
GPS alarm dementia means that alarm notices with GPS position are sent to relatives if the user leaves the safe area. The alarm notice contains the user's GPS position, which is displayed on a map in real time. They can call directly to the watch's built-in speakerphone and talk to the user.
The safety alarm is available to everyone! You order the service in Sensorem's webshop and you normally get the smartwatch delivered to your home within a week. When the watch arrives, it is ready to use!
Sensorem's service is a private safety alarm that can be paid for by either the user (senior) or their relatives. You choose who pays when you buy the watch from Sensorem's webshop!
Yes, it can, given that you have relatives that we can enter as alarm receivers. In the event that your relatives cannot answer an emergency call, the call is forwarded to Sensorem's emergency call center (open 24/7), which assesses the situation and, if necessary, forwards the call to SOS Alarm, which can send an ambulance.
Sensorem's mobile safety alarm is therefore not connected to the municipality or home care service, but is a private service. From a technical point of view, however, there is no problem to arrange that the alarm goes to the municipality or home service, but in such a case the user first needs to coordinate with the municipality/home service so that this is OK with them.
Read more about personal alarm for the elderly here and read what our customers think of us!
You can find our policies here:
Do not hesitate to contact us if you have any questions about these.
Design and ergonomics Expand
No, no prior technical knowledge is required of the user. The smartwatch display is locked and the only button that can be used is the physical alarm button which is pressed for three seconds in order to trigger the alarm.
Watch a video that shows how easy it is to get started with the safety alarm and see what our customers say about us!
When the safety alarm is delivered, it is ready to use! The user only needs to fasten the watch around the wrist and get started.
Watch a video that shows how easy it is to get started with the safety alarm and see what our customers say about us!
The default clock:
Length: 51.0mm
Width: 41.0mm
Depth: 15.8mm
Weight: 57g
Slimmer watch:
Length: 48.0mm
Width: 31.5mm
Depth: 15.0mm
Weight: 44g
You can see pictures of the watch here! If you want to order the narrower version, you can enter this under "other information" at checkout or by letting us know when you order by phone .
No! The user only needs to fasten the watch around the wrist and get started. Those who are relatives get login to the Sensorem app.
Watch a video that shows how easy it is to get started with the safety alarm and see what our customers say about us!
No, the safety alarm has a built-in SIM card and communicates directly with the mobile network. The safety alarm thus works regardless of whether the user has a mobile phone or not.
Watch a video explaining the service and read about how Sensorem's safety alarm is suitable for several types of use, such as a panic button for companies, GPS tracker for children, watch with geofence (dementia) or safety alarm for epilepsy.
No, the safety alarm has a built-in SIM card and communicates directly with the mobile network. The safety alarm thus works regardless of whether the user has a mobile phone or not and is in no way dependent on Bluetooth.
Watch a video explaining the service and read more under the safety alarm.
Yes, when ordering it is possible to choose between different bracelets and necklaces. If you choose a fabric bracelet, after ordering we will ask for the size of the wrist so that the bracelet fits comfortably. Our sizes fit wrist diameters from 12cm to 22cm.
Yes, when placing an order it is possible to choose between different bracelets and necklaces. If you wish, we can send both a bracelet and a necklace.
Yes, the watch is IP67 classified ie. the user can wash hands and shower with the watch.
Refer a friend Expand
To invite a friend, go to the refer a friend page.
If you are a Sensorem customer, the invitation bonus is automatically deducted from your monthly cost as soon as your friend has continued to use the alarm after their first free period.
The invitation code is entered when placing an order in the discount code field.
If for some reason your friend should miss this, just contact us and we will add it manually.
You can invite both users and relatives - the important thing is that whoever orders the personal alarm uses the discount code they receive together with the invitation.
It is enough for your friend to use the unique discount code when ordering.
If for some reason your friend should miss this, just contact us and we will add this manually.
Absolutely! Just contact us and we will arrange it!
If you are a customer today, it is perfectly fine to invite someone by asking the person you invite to state your name when they place an order (in other notes when ordering via the website or by notifying us of this by phone). Then you will get one month of free use of the safety alarm and so will your friend.
No commitment period – money back for unused time
Everything is included in the cost – the watch as well
Free shipping within Europe – delivery within three working days
Free returns within Europe – Sensorem sends a prepaid return label